Choosing a payment provider is about more than finding a rate. The right questions can help you understand the complete cost, the tools included, and the support your business will receive after setup.
Questions about pricing
Ask for a clear explanation of processing rates, account or monthly fees, equipment costs, software charges, support fees, contract terms, cancellation conditions, and any other costs that may apply.
Questions about tools
Ask whether the solution supports the ways you accept payments, the hardware or software your team needs, reporting, refunds, chargebacks, deposits, integrations, and multiple locations if applicable.
Questions about support
Find out how onboarding works, who helps with setup, how staff training is handled, when support is available, and how urgent issues are escalated.
Questions about fit
Ask how the solution would work with your current sales process and what happens if your business adds employees, locations, services, products, or new payment channels.
Get answers in plain English
A good provider should be willing to explain the agreement and solution clearly. Compare the full experience, not just one number in a sales presentation.
Want to talk through your payment options? Talk to a Maverick Merchants specialist about your business.